Document Type: Public 

Policy Delivery : Written / Verbal / Briefings 

Issued By: Directors 

Date of Issue: 01/04/2020 

Review Date: 01/04/2021 
Document Number: OSG01PJD



ORR Solutions Group Limited acknowledges the duty of care to safeguard and promote the welfare of its Learners, contractors and members of the public that it comes into contact with.
Due to this the scope of this extended safeguarding policy includes Children, Young People, and Vulnerable Adults.
To ensure safeguarding practice reflects statutory responsibilities & best practice the following legislation has been considered when designing this policy:


Health & Social Care

  • Health and Social Care Act 2008 (Regulated Activities)

  • Safeguarding Vulnerable Groups Act 2006

  • The Mental Capacity Act (2005)




The intention of this policy is to safeguard people who use ORR Solutions Group Limited service from suffering any form of abuse or improper treatment whilst receiving any of our courses or education programmes.
Improper treatment includes discrimination or unlawful restraint, which includes inappropriate deprivation of liberty under the terms of the Mental Capacity Act (2005)


To meet the requirements of the Health and Social care Act 2008 (Regulated Activities) Regulations 2014: Regulation 13 as described by the CQC – ORR Solutions Group Limited has this safeguarding policy which works in cooperation with the ORR Solutions Group Limited declares to meet the requirements of this regulation by having a zero-tolerance approach to any sort of abuse, unlawful discrimination and restraint – this included:


Types of Abuse Examples:

  • Neglect – is the ongoing failure to meet a child’s or a vulnerable adult basic need. They may be left hungry or dirty, without adequate clothing, shelter, supervision, medical or health care.  This is the most common form of abuse in children and younger adults.


  • Subjecting people to degrading treatment – The prohibition of torture, inhuman or degrading treatment is one of the most important provisions (article 3) of the Human Rights Act. Subjecting people to degrading treatment is both humiliating and undignified. This is often hidden behind closed doors, but signs are severe withdrawal from interaction, scare or anxious behaviour in the presence of the abuser and physical injuries.


  • Physical Restraint – It is not acceptable to use any form of physical restraint as its classed as physical abuse or assault.  Due to some of the care settings that ORR Solutions Group Limited train within there is a potential that some learners may have behaviour difficulties and may have a legally agreed physical intervention plan.
    In this case only a senior trainer will be able to attend, and once appropriate skills are meet which is defined by the referral service.
    Should physical restraint be required a “Permit of Safety” will be issued by the Safeguarding Lead.  Risk Assessments along with Risk Management processes will be documented and sent to all parties.


  • Deprivation of liberty – Declaring someone lacking in capacity is depriving them of their liberty.

  • Physical abuse - is any intentional act causing injury or trauma to another person by way of bodily contact. In most cases, children are the victims of physical abuse, but vulnerable & younger adults can also be victims.

  • Domestic violence - (also named domestic abuse or family violence) is violence or other abuse by one person against another in a domestic setting, such as in the family arena, marriage or cohabitation. Domestic violence can include, but not limited to the following: coercive control, intimidation, degradation, isolation, control or the threat of physical or sexual violence. It is more common in females but does happen in men.

  • Sexual abuse – also referred to as molestation, is usually undesired sexual behavior by one person upon another. It is often perpetrated using force or by taking advantage of another. The term also covers any behavior by an adult or older adolescent towards a child to stimulate any of the involved sexually.

  • Psychological or emotional abuse - is a form of abuse, characterised by a person subjecting, or exposing, another person to behaviour that may result in psychological trauma, including anxiety, chronic depression, or post-traumatic stress disorder. It is often associated with situations of power imbalance in abusive relationships including bullying, gaslighting, and abuse in the workplace.

  • Financial or material abuse - is a form of abuse when one intimate partner has control over the other partner's access to economic resources, which diminishes the victim's capacity to support him/herself and forces him/her to depend on the perpetrator financial.

  • Modern slavery - Modern slavery is the recruitment, movement, harbouring or receiving of children, women or men through the use of force, coercion, abuse of vulnerability, deception or other means for the purpose of exploitation. Individuals may be trafficked into, out of or within the UK, and they may be trafficked for a number of reasons including sexual exploitation, forced labour, domestic servitude and organ harvesting.

  • Discriminatory abuse – includes forms of harassment, slurs or similar treatment because of but not limited to age, race, gender, disability, sexual orientation.

  • Organisational or institutional abuse - including neglect and poor care practice within an institution or specific care setting such as a hospital or care home, for example, or in relation to care provided in one’s own home. This may range from one off incidents to on-going ill-treatment




The policy recognises that the welfare and interests of children, young persons and adults are paramount in all circumstances. It aims to ensure that regardless of age, ability or disability, gender reassignment, race, religion or belief, sex or sexual orientation, socio-economic background or any other discriminatory factor, all children, young people and vulnerable adults


  • have a positive and caring experience in any interaction with ORR Solutions Group Limited in a safe, friendly and professional centred environment

  • are protected from abuse or signs of abuse whilst in interactions with ORR Solutions Group Limited and or its

  • ORR Solutions Group Limited acknowledges that some children, including disabled children, young people, vulnerable adults or those from ethnic minority communities, can be particularly vulnerable to abuse and we accept the responsibility to take reasonable and appropriate steps to ensure their welfare.  


As part of our safeguarding policy ORR Solutions Group Limited will:

  • promote and prioritise the safety and wellbeing of children, young people and adults

  • ensure everyone employed at ORR Solutions Group Limited understands their roles and responsibilities in respect of safeguarding and is provided with appropriate learning opportunities to recognise, identify and respond to signs of abuse, neglect and other safeguarding concerns relating to children, young people and adults

  • ensure appropriate action is taken in the event of incidents/concerns of abuse and support provided to the individual/s who raise or disclose the concern

  • ensure that confidential, detailed and accurate records of all safeguarding concerns are maintained and securely stored

  • prevent the employment/deployment of unsuitable individuals

  • ensure robust safeguarding arrangements and procedures are in operation.

The policy and procedures will be widely promoted and are mandatory for everyone involved in ORR Solutions Group Limited. Failure to comply with the policy and procedures will be addressed without delay and may ultimately result in dismissal/exclusion from the organisation.

Staff Compliance


Until such time as a dedicated safeguarding lead is appointed – safeguarding duties will remain with the Managing Director.


Any staff at point of commencing employment with ORR Solutions Group Limited will have the following:

  • A mandatory Safeguarding Children Level 2 and Adult Level 2 qualification achieved no later than one calendar month of joining the organisation. This will be updated yearly for all trainers and frontline staff and every two years for back office staff.

  • Familiarisation with the ORR Solutions Group Limited Safeguarding lead who is Paul Doyle and can be contact on 07714654073 or 

  • Staff made aware of the safeguarding vulnerable groups act 2006


All staff employed (including the company directors) will undertake an enhanced certificate via the Disclosure and Barring service in relation to working within an adult and child workforce.  Staff will be encouraged to registered for the annual update services.


A recheck of certification will be on a basis not exceeding 3 years and a self-staff declaration at point of induction and during any refresher where the employee will sign to state that there has been no change in circumstances.


Safeguarding Training & Induction Session


ORR Solutions Group Limited safeguarding session for clinical grade staff will be via the College of Paramedics Curriculum guidance (2014) & all educational and admin employees will follow session s defined under the National Competency Framework for Safeguarding Adults


Managing Internal Safeguarding Concerns


Internal safeguarding concerns should be reported by the TORR Solutions Group Incident report form. Data will be collated at company director level and any T2C employee will be placed on suspension and referral made until any such time a safeguarding agency investigation has been completed.  If deemed safe the employee may then return back to normal working duties.  If any external investigation highlights issue this could result in disciplinary action and or reporting to the police 101 / 999 a company director will undertake said action.


Managing External Safeguarding Concerns


Any external concerns of safeguarding when ORR Solutions Group Limited are operating in a professional capacity will require the ORR Solutions Group Limited staff to follow the Safeguarding Procedure.




The policy will be reviewed every year, or in the following circumstances:

  • Changes in legislation and/or government guidance

  • As required by any Local Safeguarding Children Board, accreditation partners including the Care Quality Commission and Ofsted.

  • As a result of any other significant change or event.



ORR Solutions Group Limited
T: 0300 0300 1099
A: 7 Bell Yard, London, WC2A 2JR                                                      

ORR Solutions Group Limited 
7 Bell Yard, London
England, United Kingdom

T: 0300 030 1099 
Company Number: 11546188
VAT Number: 341251048


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